Complaints Procedure

If you are Unhappy, and want to Complain

If you are unhappy with your course or the service or the support that you are receiving…

Who do I contact…?
Your first point of contact is the centre staff.
This is for an answer to anything that you are unsure of about your course or if you are dissatisfied with your learning experience or the advice and guidance that you have received.

Where can I find them…?
Usually a member of staff will be available when the administration department is open.

Who is it that I should speak to…?
Admin staff are Tracey Conboy and Kim Rabbage
Or you may wish to speak to,
Jim Ritchie of the Unite Learnwithunite, Jim is the project co-ordinator

What is the best way to talk to them…?

Call into the centre applicable, sit down with the staff and talk through your concerns, we are here to help you.
Call us on 0113 236 4885
E-mail admin@unitetheunion.org

When is the best time to contact them…?

The Unite Learnwithunite is open:
Monday to Thursday 09:00am – 16:00pm
Friday 09:00 – 15:30pm

You can also use the email address. Complaints: An acknowledgement will be made within 2 working days of receipt and a response detailing the resolution, or outlining a course of action, will be given within 15 working days
hours of receipt.

If you have any other suggestions to help us improve the service we are providing, all the staff involved with the Learnwithunite will be happy to warmly receive your suggestions and comments.

If still dissatisfied please write to:
Kenny Barron, Head of learnwithunite,                                                                              Unite
55 Call Lane
Leeds
LS1 7BW
Kenny.barron@unitetheunion.org